Terms
Last updated: 09 July 2025
These Terms apply to your use of this website and to any services, resources, calls, audits, programmes, subscriptions or other offers provided by Wild Geese Media SL.
By using this website, booking a call, purchasing a service, paying an invoice, or working with us, you agree to these Terms.
If you do not agree with these Terms, please do not use this website or purchase our services.
1. Who we are
This website is operated by:
Wild Geese Media SL
Legal representative: Ivan Tobias
NIF / VAT number: ESY0759365B
Registered address: Calle Barranco Los Marinos 6, Urb. Arroyo Marinos 40, Almunecar, Granada, Spain 18690
Email: info@wildgeesemedia.com
Website:www.wildgeesemedia.com
For full company information, please see our Legal Notice.
2. What we do
Wild Geese Media SL provides YouTube strategy, content marketing consultancy, channel audits, mentorship, training, channel management and related digital services.
Our services may include, depending on the specific offer:
YouTube channel audits
Strategy calls
Content strategy
Channel positioning
Video packaging guidance
Content planning
Mentorship or coaching
Training
YouTube channel management
Script, title, thumbnail or content feedback
Related marketing consultancy
The exact service, deliverables, price, timeline and payment terms will be shown on the relevant service page, checkout page, proposal, invoice, booking page, or written agreement.
3. Website use
You agree to use this website lawfully and respectfully.
You must not use this website:
For unlawful, fraudulent or harmful purposes
To interfere with the website’s security or operation
To copy, scrape or misuse our content
To upload or transmit malicious software
To impersonate another person or business
To damage the rights, reputation or interests of Wild Geese Media SL or any third party
We may restrict access to the website if we reasonably believe it is being misused.
4. Services and scope of work
The scope of each service will be described before purchase or agreement.
This may be set out in:
A service page
A checkout page
A proposal
An invoice
A booking page
A written agreement
An email confirmation
Only the deliverables specifically stated are included.
Unless expressly agreed in writing, our services do not include:
Advertising spend
Paid software subscriptions
Travel costs
Stock footage or licensed assets
External production costs
Additional contractors or specialists
Unlimited revisions
Emergency or out-of-hours support
Work outside the agreed scope
If additional work is requested, we may provide a separate quote or agree an additional fee before carrying it out.
5. Pricing
Prices may be shown on this website, in proposals, on checkout pages, or in invoices.
Some services may be shown as “from” pricing because the final price depends on the scope of work, publishing frequency, channel size, deliverables, support required, and level of involvement.
Where a price is shown as “from”, the final agreed price will be confirmed before payment is taken or before work begins.
Unless otherwise stated:
Prices are shown excluding VAT/IVA
VAT/IVA will be applied where required by law
Third-party costs are not included
Prices may change at any time for future purchases or future agreements
Price changes will not affect services already purchased or agreed unless expressly stated in the relevant agreement.
6. VAT / IVA and taxes
VAT/IVA will be applied where required by law.
For eligible international business clients, reverse charge or non-Spanish VAT treatment may apply.
Clients are responsible for providing accurate billing details, including business name, billing address, tax identification number, and VAT number where applicable.
If incorrect or incomplete billing information is provided, invoices may need to be corrected or reissued.
You are responsible for any taxes, charges, bank fees, exchange fees, or local reporting obligations that apply in your country, unless the law requires us to collect or pay them.
7. Payments
Payments may be made by Stripe, bank transfer, or any other payment method we agree to use.
Payment terms will be shown on the relevant checkout page, invoice, proposal, or written agreement
Depending on the service, payment may be required:
In full before work begins
As a deposit before work begins
Monthly in advance
On a recurring basis
According to a custom payment schedule agreed in writing
We are not required to start or continue work until the required payment has been received.
8. Late payments
If payment is late, we may pause work, delay delivery, suspend access to services, or withhold deliverables until payment is received.
We may also charge reasonable administrative costs, interest, or recovery costs where permitted by law.
You remain responsible for paying all amounts due for services already provided, work already completed, or time already reserved.
9. Recurring services and subscriptions
Some services may be provided on a monthly or recurring basis.
Where a service renews automatically, the renewal terms, billing frequency, minimum commitment and cancellation terms will be explained before you purchase or agree to the service.
Unless otherwise stated in writing, monthly services are billed in advance.
If a minimum term applies, you are responsible for payment for the full minimum term.
After any minimum term, the service may continue on a rolling monthly basis unless cancelled in accordance with the agreed cancellation terms.
10. Cancellation by you
Cancellation terms depend on the service purchased.
For one-off calls, audits, strategy sessions, mentorship, channel management or other services, the applicable cancellation terms will be stated on the service page, booking page, checkout page, proposal, invoice, or written agreement.
Unless otherwise stated:
You may cancel an enquiry or unpaid booking at any time
Paid calls may be rescheduled with reasonable notice
Missed calls or late cancellations may be treated as used
Work already started or completed is non-refundable
Custom strategy, audits, consultancy, training, content planning and channel management work are generally non-refundable once work has begun
To request cancellation, contact:
info@wildgeesemedia.com
11. Cancellation by us
We may cancel, pause or terminate a service if:
Payment is not made on time
You do not provide the information or access needed to deliver the service
The scope of work becomes materially different from what was agreed
You behave abusively, unlawfully or unprofessionally
Continuing the work would create a legal, ethical, reputational or operational issue
We are unable to provide the service due to circumstances outside our reasonable control
If we cancel a service without fault on your part, we will refund any amount paid for work not yet provided, unless otherwise agreed.
12. Refunds
Refunds depend on the type of service and the stage of work.
Because many of our services involve custom strategy, analysis, consultancy, preparation, creative work, planning or reserved time, refunds are not usually available once work has started.
Unless otherwise stated:
Strategy calls and consultations
Refunds are not available once the call has taken place. If you need to reschedule, please give reasonable notice. If the call is cancelled with less than 24 hours’ notice, then the amount will be non-refundable.
Audits and custom strategy work
Refunds are not available once research, review, analysis, preparation or delivery work has begun.
Mentorship, coaching or training
Refunds are not available for sessions already delivered, missed without reasonable notice, or unused due to lack of participation.
Monthly management services
Fees already paid are non-refundable once the billing period has started, unless otherwise agreed in writing.
Digital resources or downloadable materials
Refunds are not available once the digital product, resource, template, file or download has been accessed or delivered, unless required by law.
Nothing in this section affects any mandatory rights you may have under applicable consumer law.
13. Consumer withdrawal rights
If you are a consumer in the EU or EEA, you may have a legal right to withdraw from certain online purchases within 14 days without giving a reason.
For service contracts, the withdrawal period is generally 14 days from the date the contract is agreed.
However, if you ask us to start providing the service during the withdrawal period, you may be required to pay for the work already performed before you withdraw.
If the service has been fully performed with your prior express consent during the withdrawal period, you may lose your right to withdraw, where permitted by law.
For digital content or digital resources, you may lose your right to withdraw once access or delivery begins, if you have expressly agreed to immediate access and acknowledged the loss of that right.
Where required, we may ask you to confirm this before work starts or before digital content is delivered.
14. Rescheduling calls
If your service includes a call, session or meeting, you are responsible for attending at the agreed time.
If you need to reschedule, please give as much notice as possible
Unless otherwise stated:
Calls may be rescheduled once with reasonable notice
Late cancellations may count as used
No-shows may count as used
Repeated rescheduling may delay the service timeline
We are not responsible for delays caused by your missed or rescheduled calls
15. Your responsibilities
To allow us to deliver services properly, you agree to:
Provide accurate information
Provide requested access, assets, links, documents or data on time
Respond to reasonable questions and feedback requests
Review deliverables within agreed timeframes
Make decisions needed to move the project forward
Ensure you have the right to share any materials you provide to us
Use our advice and deliverables lawfully and responsibly
You are responsible for your own business decisions, implementation, publishing, advertising, compliance, platform use, and results.
We are not responsible for delays, errors or reduced outcomes caused by missing information, late feedback, lack of access, platform restrictions, or failure to implement agreed recommendations.
16. Timelines and delivery
We aim to meet agreed timelines wherever possible.
However, timelines may depend on
Timely payment
Timely client feedback
Access to required accounts or data
Scope of work
Availability of both parties
Third-party tools or platforms
Technical issues
Changes requested by the client
Any delivery dates are estimates unless expressly stated as fixed in writing.
If you cause a delay, the delivery timeline may be extended.
17. Revisions and feedback
Where revisions are included, the number and type of revisions will be stated in the relevant service description, proposal, invoice or written agreement.
Unless otherwise agreed, revisions do not include:
A full change of direction after approval
New deliverables
Work outside the agreed scope
Revisions caused by missing or incorrect information provided by you
Changes requested after final approval
Revisions to work not created by us
Additional revisions may be charged separately.
18. Results and no guarantees
We provide strategy, guidance, consultancy, education, content planning and management support.
We do not guarantee any specific outcome, including:
Views
Subscribers
Watch time
Leads
Sales
Revenue
Rankings
Conversion rates
Platform growth
Business results
Any examples, case studies, testimonials or results shown on this website are for illustration only. They are not promises or guarantees that you will achieve the same or similar results.
Your results depend on many factors outside our control, including your offer, market, audience, budget, implementation, consistency, content quality, platform changes, competition and wider business conditions.
19. Intellectual property
Unless otherwise stated, all intellectual property on this website and in our materials belongs to Wild Geese Media SL or is licensed to us.
This includes:
Website copy
Branding
Frameworks
Templates
Downloadable resources
Training materials
Strategy documents
Processes
Content structures
Educational materials
You may not copy, reproduce, sell, publish, share, distribute or exploit our materials without written permission.
Where we create custom deliverables for you as part of a paid service, your usage rights will depend on the specific service agreement.
Unless otherwise agreed in writing
You may use final paid deliverables for your own business purposes
We retain ownership of our underlying methods, frameworks, templates, systems and know-how
Drafts, internal notes, research files and working documents remain our property
You may not resell, repackage or redistribute our materials as your own
20. Client materials
You retain ownership of materials you provide to us, such as logos, brand assets, videos, documents, channel data, analytics, images, scripts, recordings, website links and other client content.
By providing these materials, you confirm that you have the right to use them and share them with us.
You grant us permission to use your materials only as needed to provide the agreed services.
You are responsible for ensuring your materials do not infringe the rights of any third party.
21. Portfolio and case studies
Unless you ask us not to in writing, we may refer to your business name, public website, public YouTube channel, public social media accounts, public content, or general project type as part of our portfolio, case studies, proposals, sales material or marketing.
We will not share confidential information, private analytics, private strategy documents, unpublished materials or sensitive business information without your permission.
If you do not want us to mention your business publicly, please tell us in writing.
22. Confidentiality
During our work together, either party may receive confidential information from the other.
Confidential information may include business plans, analytics, strategy, financial information, client data, internal processes, private documents, unpublished content, login information and other non-public material.
Both parties agree to take reasonable care to protect confidential information and not disclose it to third parties unless:
The other party gives permission
Disclosure is required to provide the agreed service
Disclosure is required by law
The information is already public through no fault of the receiving party
23. Third-party tools and platform
Our services may involve third-party tools or platforms such as YouTube, Google, Stripe, Cal.com, Kit, Squarespace, ClickUp, Meta, LinkedIn or other software providers
We are not responsible for
Third-party downtime
Platform changes
Account restrictions
Algorithm changes
Pricing changes
Data loss caused by third-party tools
Errors or failures outside our reasonable control
Your use of third-party tools is also subject to their own terms and policies
24. Contractors and service partner
We may use trusted contractors, freelancers or service partners to help deliver parts of our services
Where we do this, we remain responsible for managing the work we have agreed to provide
We will take reasonable care to ensure anyone working with us handles information appropriately and respects confidentiality
25. Account access and securit
If you provide access to any account, platform, file, dashboard or tool, you are responsible for ensuring that access is lawful and appropriate
Where possible, you should provide access using secure permission-based methods rather than sharing passwords
You are responsible for removing access when the project ends, unless otherwise agreed.
We are not responsible for account issues caused by permissions, platform restrictions, password sharing, client-side security failures or third-party breaches outside our control.
26. Limitation of liabilit
Nothing in these Terms excludes or limits liability where it cannot legally be excluded or limited
To the fullest extent permitted by law, Wild Geese Media SL will not be liable for
Loss of profits
Loss of revenue
Loss of opportunity
Loss of goodwill
Loss of data
Platform changes
Advertising account restrictions
Business interruption
Indirect or consequential losses
Decisions made based on general website content
Our total liability for any claim relating to a paid service will not exceed the amount you paid to us for that specific service, unless the law requires otherwise.
27. Force majeure
We are not responsible for delays or failures caused by events outside our reasonable control.
This may include illness, accidents, internet outages, technical failures, platform outages, supplier failures, strikes, natural events, war, terrorism, government action, changes in law, or other circumstances beyond our control.
If such an event affects delivery, we will try to communicate with you and resume work as soon as reasonably possible.
28. Complaints
If you have a complaint about a service, please contact us first so we can try to resolve it.
Email:
info@wildgeesemedia.com
Please include your name, contact details, service purchased, and a clear description of the issue.
We aim to respond within a reasonable timeframe.
The former EU Online Dispute Resolution platform has been discontinued as of 20 July 2025, so it has not been included as a dispute link in these Terms.
29. Data protection
We process personal data in accordance with applicable data protection law.
For more information about how we collect, use and protect personal data, please read our Privacy & Cookies Policy.
30. Changes to these Terms
We may update these Terms from time to time.
The latest version will always be published on this page with the updated date shown at the top.
Changes will apply from the date they are published, unless otherwise stated.
Changes will not affect services already purchased or agreed unless required by law or agreed in writing.
31. Applicable law and jurisdiction
These Terms are governed by Spanish law.
If you are acting as a consumer, nothing in these Terms affects any mandatory consumer rights you may have under the laws of your country of residence.
Where legally permitted, any dispute relating to this website, these Terms, or services provided by Wild Geese Media SL shall be submitted to the courts of Granada, Spain.
32. Contact
For questions about these Terms, contact:
Wild Geese Media SL
Ivan Tobias
Email: info@wildgeesemedia.com
Address: Calle Barranco Los Marinos 6, Urb. Arroyo Marinos 40, Almunecar, Granada, Spain 18690